DROP / 02 / WORK
A record of problems in and resolutions out. Client names are withheld; the numbers are not.
[ DETAILED REPORTS ]
BEFORE / AFTER.
MEASURED.
A national retailer's checkout collapsed every time a promotion went live. We moved a single overloaded server to autoscaling containers behind a queue, added load testing to the release pipeline and set up alerting before the next campaign.
A clinic network had six weeks until a compliance audit and servers that hadn't been patched in two years. We ran a full assessment, closed critical vulnerabilities, rolled out MFA and wrote the policies the auditors asked for.
Drivers were being routed from a shared spreadsheet and phone calls. We built a dispatch platform with a driver app, live tracking and an API for the client's warehouse system.
[ ALL TICKETS ]
SORTED BY
TICKET NO.
| TICKET | SECTOR | UNIT | PROBLEM | RESOLUTION | STATUS |
|---|---|---|---|---|---|
| #D-0420 | EDUCATION | S-04 | Siloed student data | Unified warehouse + live dashboards | IN PROGRESS |
| #D-0412 | RETAIL | S-02 | Checkout failing under peak load | Re-architected to autoscaling containers | CLOSED |
| #D-0401 | MANUFACTURING | S-05 | Factory floor Wi-Fi dead zones | Site survey + mesh network redesign | CLOSED |
| #D-0388 | HEALTHCARE | S-03 | Unpatched servers, audit pending | Hardening + compliance remediation | CLOSED |
| #D-0362 | LEGAL | S-06 | No in-house IT, constant outages | Managed help desk + monitoring retainer | CLOSED |
| #D-0351 | LOGISTICS | S-01 | Manual spreadsheet routing | Custom dispatch platform + API | CLOSED |
| #D-0347 | FINANCE | S-02 | Monthly cloud bill doubling | Rightsizing + reserved capacity plan | CLOSED |
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